1. Satisfaction Guaranteed
At Hlamvu, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free returns and refunds policy to ensure your peace of mind.
2. Eligibility
To be eligible for a return and refund, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 14 days of the purchase date. Please note that certain products may be ineligible for return due to hygiene or safety reasons.
3. How to Initiate a Return
To initiate a return, please contact our customer support team at healthy@hlamvu.com. Please include your order number and reason for the return in your email. Once your return request is approved, we will provide you with further instructions on how to return the item.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or you received a wrong product. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account.
6. Exchanges
If you would like to exchange your item for a different item, please contact our customer support team at healthy@hlamvu.com. We will do our best to accommodate your request, subject to product availability.
7. Contact Us
If you have any questions or concerns about our refunds and returns policy, please don’t hesitate to contact us at:
Hlamvu
Email: healthy@hlamvu.com
Address: Braamfontein, Johannesburg, South Africa
Our customer support team is here to assist you and ensure that you have a positive experience shopping with us. Thank you for choosing Hlamvu for your wellness needs!